![]() ![]() All returned items must be unworn, unwashed, complete with the original tags still attached and repackaged into the original packaging if applicable.We will either issue a returns label or cover the postage cost for the mistake. This makes it easier for us to locate your order and pull up your details. You will need your order reference number (WEB), and full address. If you suspect you have received the incorrect item or an item is not up to standard, please contact our customer service team at give us a call at (+44) 03. We aim to process all exchanges within 1-3 working days. ![]() We will of course reimburse the difference which may occur with either an e-wallet or a direct refund. Please bear in mind, we can only exchange products for another product of the same price or less. Here at Brother2Brother, we are more than happy to exchange your product for the new size you desire. (Credit Card, PayPal, Bank Statements, Online Banking etc)Īll refunds can only be processed back to the original payment method. Please allow 5-10 working days for the funds to appear back in your account. Once your refund has been issued you will be notified via e-mail to confirm your refund has been processed. Please note during the busier periods, this may vary and be slightly longer. We aim to process all refunds within a reasonable timeframe of our receiving your parcel back at our warehouse. We also do not accept any responsibility for lost or unreturned parcels. We are not liable for the return until it has been delivered and signed for by a member of our team. This will cover you for a substantial amount and will provide you with a tracking number. We strongly recommend for your own protection and insurance that you return items back on a track and signed service. If you are unable to print the returns form, we can accept the details written and enclosed on any form of paper.Įnsure your return is well packaged and meets all of the returns conditions stated at the bottom of this page. Please ensure to enclose the paper invoice or returns slip which can be downloaded here. Note: We cannot accept: Underwear, Socks, Earrings or Face Masks to be returned for hygiene reasons. Please note that we will not exchange or refund items that appear to have been washed or worn, any security seal broken or removed and not in their original condition. Once returned, you will be entitled to receive a full refund, exchange or e-wallet. If you are not completely satisfied with your recent purchase, you can return your item(s) back to us within 14 days of receipt for a full refund, exchange or e-wallet. ![]() To find out more information regarding taxes and duties when purchasing from the US, we recommend you contact FedEx directly or use an import duty calculator. If this is the case, we will deduct the cost of this from the original payment when refunding the order. In some circumstances, your order may be rejected by customs and redirected back to us the sender. Please note all duties and taxes are to be paid by the recipient and are not covered by Brother2Brother. This is to ensure we get your products to you in the correct time frame if they are not available for immediate shipping from the warehouse.Īll orders placed in the US under $800 are normally not subject to any duties and taxes. When ordering next day delivery on a very rare occasion your order may be split into two separate deliveries. For any queries you have, contact our customer service team at or alternatively log onto our live chat. Please note we do not currently process any orders on UK Bank Holidays due to couriers not being able to collect. If you are purchasing your item on a Saturday or Sunday your item will ship on a Monday for delivery on Tuesday (UK Bank Holiday permitting). Please note all orders placed after this cut-off time will be processed and dispatched the next working day. Please note because of time zone differences in the United States, refer back to UTC time to calculate when your order will arrive. The next day delivery service is available on all orders placed before 3 pm Monday-Friday (GMT). (We offer free next-day shipping on all full-priced orders over $200). There is a standard charge of $14.99 (USD) for this service.
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